I Hear You What Is Reflective Listening

Level 1 Level 2
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Being an attentive listener goes beyond mere silence; it encompasses actively conveying your engagement. "Reflective listening" is a valuable communication skill that achieves this by echoing the speaker's words. Two primary techniques are employed in reflective listening. The first, "paraphrasing," entails expressing the speaker's thoughts in your own words. For instance, if a friend shares feeling stressed about a messy house and an upcoming test, you might respond, "It sounds like you're overwhelmed because you don't feel prepared for your test." The second technique, "mirroring," involves repeating key elements of the speaker's words verbatim. Reflective listening not only demonstrates active listening but also showcases empathy and a genuine attempt to comprehend the speaker's perspective. It's a skill that requires practice but proves valuable in various settings, including the workplace. According to Sarah Sarkis, from a performance coaching company, being a good listener is akin to having a superpower in the professional realm.


1- According to Sarah Sarkis, what is being a good listener akin to in the professional realm?

2- How does "mirroring" differ from "paraphrasing" in reflective listening?

3- Besides showcasing empathy and understanding, where can reflective listening be valuable, according to the text?


You have completed the comprehension questions. 

Parts of this lesson are based on: An article Engoo Daily News..